OBJECTIVE:

EXPERIENCE:

9/2013 - Present

Industry: Business Services - Other

DOT Courier (Part Time)

Part time position

I Provide efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner. Operates non-articulated vehicles weighing 10,001 lbs to 25,999 lbs safely and efficiently, complying with all governmental and corporate procedures. Ensures that packages conform to FedEx features of service, that proper labeling is provided, and that all paperwork is complete. Determines legality of packages, including special requirements for dangerous goods and international shipments.

11/2013 - 5/2014

Industry: Computer/IT Services

Technical Support Specialist Level 2

Technical service desk migration from an in house process to IBM Services. This short term project involves assisting the transition while tackling a mountain backlog of tickets and unresolved cases.

Creating Active Directory Accounts involving adding user groups and adding users to exchange server. Apple Vacations is also in the midst of an email and data base migration from Lotus Notes to The Outlook 365 exchange environment. Full troubleshooting and technical support for many in house applications, Cisco IP telephone support.

7/2011 - 6/2013

Industry: Banking

U.S. Treasury Software Telephone Support

As a Citi employee I am a dedicated technical agent to The United States Department of The Treasury.

My responsibility as an expert for OTC.net, which is check scanning software used by all government agencies to scan paper checks electronically for processing to The Federal Reserve Bank as a part of the U.S. Treasury. Other Technical concerns include PCCOTC and Cashlink2, TRS. Additional deskside support duties included full MS Windows, MS Office Suites, Net Admin, Active Directory.

3/2011 - 6/2011

Industry: Computer/IT Services

IT Technician Level 2 - Webinar Training Instructor

This position was a 60-day short term project which consisted of two roles— 1) To assist both DuPont and DSM in setting up a Joint Venture called "ACTAMAX.” Primary duties included setting up Microsoft Single Sign On (MS Cloud Environment), AT&T Connect, and DRM (Digital Rights Management), while acting as the sole IT consultant to offer technical assistance in the initial setup phase. 2) To assist my primary employer (Computer Aid Inc. CAI) in Webinar instruction video presentations for "Confluence Training" for DuPont employees that were migrating to the Microsoft Cloud environment.

3/2010 - 9/2010

Industry: Government and Military

Security Project Management: McAfee eEye Retina Remediation

Project Management Lead: McAfee eEye Remediation planning, implementing and updating of over 1800 systems on the base at The Philadelphia Naval Shipyard. This was in conjunction with The Naval facilities pending IG internal audit.

My responsibilities in this project management lead position included:• Overseeing and administration of 20 contract personnel• Develop a project plan and path forward• Implement a two phase plan involving an initial location of all 1800 systems on the base and ready them for eEye Retina remediation scan, followed by the full remediation process.• Remediate all 1800 systems through a coordination process with all branch heads and technical personnel in each branch and code throughout the base. Setup a customer friendly schedule for each user to remediate their systems bring them up to IAVA standards per requirement for government/US Navy audit.• Administrative oversight and full paperwork on 20 contract personel************Security Clearance: Current Active DoD Secret DoD 8570 Level II IAT Certified *************

12/2008 - 2/2010

Industry: Government and Military

Desk Side Support Level 2 / Jr. Network Administrator (Active Directory)

Microsoft Server admin duties, Microsoft WSUS Server Administration, Xerox desktop scanning, McAfee eEye Retina Remediation. ***Security Clearance: Current Active DoD Secret DoD 8570 Level II IAT Certified ***

Network Administrator: Daily duties include MS WSUS server maintenance and patch deployment. Server backup. Planning and deploying desktop scanning to ftp server. Retina scanning remediation duties involve Monitoring of Patch updates and through Hercules remediating network vulnerabilities remotely. Laptop and desktop Imaging including user and developer seats.***Security Clearance: Current Active DoD Secret DoD 8570 Level II IAT Certified ***

6/2007 - 11/2008

Industry: Computer/IT Services

Desk Side Support (Level 2) / Laptop Refresh Project Lead

Selection of computer equipment as per client needs and specifications; design, build and test base image; Interview user community to identify additional needs; plan and schedule individual deployments; deploy; recover and clean up replaced equipment; ongoing technical support for entire 250+ user community onsite pre and post refresh.

12/2004 - 6/2007

Industry: Computer/IT Services

Deskside Support Technician II / Jr. Lan Administrator

I was the single technical representative from CAI assigned to the DuPont animal research facility at STINE-HASKELL. My duties included setting up network accounts and maintaining them through active directory on a global network, as well as monitoring a local network. I had full deskside responsibilities for 225 scientific personnel in the lab. I was solely responsible for the creation, support and rollout of both the W2K and XP Images using Symantec Norton Ghost Cast as well as the ongoing maintenance of those images.

2/2004 - 12/2004

Industry: Computer/IT Services

Deskside Support Technician 1

In the corporate headquarters for MBNA N/A, I am responsible for full LAN Administration duties involving both Novell and NT environments. MBNA N/A is in the midst of a company wide Windows 2K upgrade, I have been assigned to the Global UAT test laboratory with full deskside support and LAN Admin responsibilities for over 300 users.

11/2002 - 2/2004

Industry: Computer/IT Services

Help Desk Analyst Level 2

Full troubleshooting and Customer service related duties pertaining to Windows 2000, MS Office products, Full Range of Proprietary Apps, Dialup/RAZ issues, Full Network diagnostics

1/2002 - 9/2002

Industry: Computer/IT Services

Software Install , Technical Consultant and Trainer

Software installation, configuration and training specialist: AAA is a leader in software development. This position is a in consult with a client named RRDonnelley and sons Inc., working with DATAMERGE(proprietary software). As consultants it is my job to contact the client, configure the software, go onsite to client and install and train end users on the configuration and use of the software. National travel on a bi-weekly basis is routine for this position

5/2001 - 10/2001

Industry: Computer/IT Services

POS Software Install and Technician

Freedompay is the leader in installation and service of Computerized POS Cashless systems in both Vending and Fast food restaraunts. It was my responsibility to Contact the client and do a full site survey, product assesment sheet, and complete the installation doing both hardware amd software configuration. Insuring Server connection from the client site to Freedompays servers was also an integral part of my job.

8/2000 - 5/2001

Industry: Computer/IT Services

Desktop Support 1 / Jr. Lan Admin

Desktop Support Specialist,LAN Admin& Project team lead: New PC deployment , Network installation, PC Imaging and deployment, Hardware & software support. I was originally hired to assist on a project team for desktop support issues. Project planning and implementation as well as customer contact and technical follow up. Currently I have been asked to assist on the LAN Admin team assisting in several company wide server seperation and segregation projects.

2/2000 - 7/2000

Industry: Banking

Siebel Software Help Desk Support Specialist (Level 1)

First Level proprietary software support (Siebel): Full support of Siebel software with emphasis on Customer focused technical support.

10/1999 - 1/2000

Industry: Biotechnology/Pharmaceuticals

Deskside Support Analyst (Level 1)

support full range of MS software, Windows 95, NT.Troubleshoot Novell Network, Groupwise5, Lotus Notes 4.5, reimaging hardrives,and full hardware troubleshooting.

5/1999 - 9/1999

Industry: Banking

Desktop Support Analyst (Level 1)

Tackling complicated issues such as hardware and software diagnosis and resolution. Solving remote users issues, dialup problems. Coordinating Network users needs and requests with 3rd level helpdesk personnel. Reimaging hardware, as well as software setup and maintenance.

1/1999 - 4/1999

Industry: Biotechnology/Pharmaceuticals

Help Desk Analyst (Level 1) / 3 month extended contract

Working onsite at SKB, the focus is on first call resolution for all hardware, software, and network related problems. The main focus of the HD at this time was support for a system wide migration from Windows 3.1 to Windows NT, and Also from CC Mail to Lotus Notes 4.5. Full network support includes LAN connectivity, Printer problem resolution, Password problems, and full NT diagnostics. Full Ms software support, as well as varied third party applications.

1/1998 - 1/1999

Commercial 3rd Party Help Desk Analyst (Level 1)

Receipt and response to inquiries from technical service representatives, general sales and service personnel, coordinating problem resolution, communicating problems to other group members, and acting as a liaison to user groups, product management, and development teams. Position also involves generating articulate technical documentation, providing technical leadership resulting in problem definition and ultimate resolution.

1/1996 - 1/1999

Industry: Computer Software

Internet Technician (Part time position)

Internet Information Services

In this Internet skilled position, responsibilities included: Preparing data bases and mailing lists for commercial applications. Also to management Customers inquiries, and resolve web site problems while keeping on line conditions operational (This is an ongoing Position)

EDUCATION:

4/2000

Certification

CompTIA Security+ CertificationCompTIA A+ Hardware, Software, CertificationCompTIA Network+ Certification

1/1998

Vocational

Novell Courses Taken:Novell Netware network Training

6/1982

Associate Degree

Hotel and Restaurant Management/Culinary Arts Degree

CERTIFICATION:

7/2011

7/2009

12/2008

1/2000

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

CAREER HIGHLIGHTS:

I like to think my ability to relate and talk to people is the simple recipe for success!! Strong communication (both verbal and written) and customer service skills, with a special focus on enhancing the customer experience. Strong attention to detail and precision in activities related to tracking and maintaining data. Excellent interpersonal, organizational, planning, analytical, multi-tasking and time management skills. Ability to work in a team environment and provide on going support to fellow colleagues. Help Desk (Levels 1,2,3), Full understanding of todays hardware on both the MAC and PC sides. Jr. Network Admin (Active Directory), and full software installation, configuration, management and training environments. I continually look to be challenged and excited by new opportunities, technologies, challenges and learning experiences.

AFFILIATIONS:

CompTIA A+ NET+

Certified

CompTIA A+ NET+

CompTIA

CompTIA Security +

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